Privacy Policy

When you use the contact form on this website, you provide us with the following personal data:

• Your full name
• Your email address
• The content of your message, which may include information about your professional role, company, or project

We do not collect any personal data passively without your knowledge, except for technical data described in the cookies section below. We do not collect payment information, identification numbers, or sensitive personal data as defined under Chilean law.

Personal data collected through this website is processed for the following purposes:

• To respond to your inquiry and provide information about our branding services
• To communicate with you about the scope, timeline, and details of a potential project
• To maintain a record of our business communications as required for legitimate business operations

We do not use your personal data for automated decision-making, profiling, or any purpose other than those listed above. We do not use your contact information for unsolicited marketing communications.

Zentrionex does not sell, rent, or trade your personal information to any third party. We may share your data only in the following limited circumstances:

• Service providers: We use trusted third-party services for email hosting and website analytics. These providers process data only on our behalf and under contractual data protection obligations.
• Legal requirements: We may disclose personal data if required to do so by Chilean law or by a competent judicial or administrative authority.

Any third-party service providers we use are required to handle personal data in compliance with applicable Chilean data protection law, specifically Ley N° 19.628.

Personal data submitted through our contact form is retained for a period of up to two years from the date of submission, or for as long as a business relationship or active project communication exists, whichever is longer.

After this period, personal data is deleted or anonymized unless we are required to retain it longer under applicable law. You may request deletion of your data at any time by contacting us at info@zentrionex.com.

Under Ley N° 19.628 sobre Protección de la Vida Privada, you have the following rights regarding your personal data:

• Right of access: You may request information about what personal data we hold about you.
• Right of rectification: You may request correction of inaccurate or incomplete personal data.
• Right of cancellation: You may request deletion of your personal data from our records.
• Right of opposition: You may object to the processing of your personal data for specific purposes.

To exercise any of these rights, please contact us in writing at info@zentrionex.com or at our postal address: Av. Apoquindo 4700, piso 10, Las Condes, Santiago, Chile. We will respond to your request within a reasonable timeframe and in accordance with applicable law.

We implement appropriate technical and organizational measures to protect personal data against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encrypted data transmission via HTTPS
• Access controls limiting who within our organization can access personal data
• Regular review of our data handling practices

While we take reasonable precautions, no method of electronic transmission or storage is completely secure. We cannot guarantee absolute security of information transmitted over the internet.

This website uses cookies to improve your browsing experience and to understand how visitors interact with our content. Cookies are small text files stored on your device.

We use the following categories of cookies:

• Necessary cookies: Required for the website to function correctly. These cannot be disabled.
• Analytics cookies: Help us understand which pages are visited and how visitors navigate the site. These are only activated with your consent.
• Marketing cookies: Used to deliver relevant advertising. These are only activated with your explicit consent.

You can manage your cookie preferences at any time through our cookie consent panel. For full details, please read our Cookie Policy.

Our website may contain links to external websites operated by third parties. This Privacy Policy applies only to our website. We are not responsible for the privacy practices of any third-party websites and encourage you to review their privacy policies independently.

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. When we make material changes, we will update the "Last Updated" date at the top of this page. We encourage you to review this policy periodically.

Continued use of this website after changes are posted constitutes your acknowledgment of the updated policy.

For any questions, concerns, or requests related to this Privacy Policy or the processing of your personal data, please contact us:

• Email: info@zentrionex.com
• Phone: +56 2 2592 6602
• Postal address: Zentrionex SpA, Av. Apoquindo 4700, piso 10, Las Condes, Santiago, Chile